Are leaders born or made? That’s a debate that isn’t yet settled. But either way, it’s indisputable that leadership skills training can enhance the performance of even the most accomplished and experienced ...Read more
Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
The trainer was really engaging and warm. Brilliant teacher!
The content was great and really helpful. Wish I'd done it years ago!
The mixture of listening and discussing was just right.
I found this course really useful in developing my career further. I am hoping to reach a management position in the near future and I feel this course has given me the extra push to help get me there. Thanks Impellus!
Fantastic delivery backed up by great subject knowledge. Ken's examples were very useful and his positive approach made the course very enjoyable.
This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.
The breakout sessions were really great! It was good to be able to speak with so many different perspectives and share experiences and wisdom. The content was very well delivered and thought-provoking, and the timing of breaks, breakout rooms, and lectured content was well balanced.
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