We have trained individuals and teams from more than 9,000 organisations. See more of our clients.
Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
Incredibly flexible ways to deliver management qualifications
Formal, flexible learning without a qualification process
Discover and unleash the latent powers in your teams
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Viewpoint Construction Software is a provider of innovative construction-specific software solutions.
Continue readingThe trainer was really engaging and warm. Brilliant teacher!
The content was great and really helpful. Wish I'd done it years ago!
The mixture of listening and discussing was just right.
I found this course really useful in developing my career further. I am hoping to reach a management position in the near future and I feel this course has given me the extra push to help get me there. Thanks Impellus!
Fantastic delivery backed up by great subject knowledge. Ken's examples were very useful and his positive approach made the course very enjoyable.
This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.
The breakout sessions were really great! It was good to be able to speak with so many different perspectives and share experiences and wisdom. The content was very well delivered and thought-provoking, and the timing of breaks, breakout rooms, and lectured content was well balanced.
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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