Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.
As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team. With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.
A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level. She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
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Case study
LUC
LUC (Land Use Consultants) is a specialist environmental, planning, design and management consultancy. The company employs around 120 skilled professionals.
Continue readingCustomer testimonial
Very well presented- Mel really knew her stuff! It also helps that Mel is charismatic so the day flew by. Most enjoyable was that I could actually take away something of value- the adult ego state or as I like to call it- "Adulting". This will definitely be a conscious choice to make this a starting point for my work communications moving forwards so that it eventually becomes the norm for me.
Alison was very knowledgeable and engaging. I liked the analysis of our own leadership style and thinking about how to improve our effectiveness score.
Completing the Impellus courses allowed me to mix with many different individuals from organisations working in different industries. This made break-out rooms and discussions very interesting due to the range of skills, knowledge, and personalities present throughout the courses, and it was fascinating to hear different ideas and points of view.
Thank you Impellus!
I really enjoyed the challenge of putting myself in another's shoes and contemplating situations in which I could use the skills of each course. It was also fascinating to hear the different views and opinions of others on the courses, and the expertise of each of the instructors. Thank you very much Impellus!
The range of subjects and topics covered by the Impellus courses gave me the opportunity to consider new strategies to use and develop within my management role.
Having the opportunity to discuss each topic with other individuals from a range of industries and backgrounds helped to provide further context and allowed me to consider alternative
ways to approach and deal with both people and situations.
Thank you Impellus for the positive experience.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
AnnouncementsImpellus Google review winner July 2022
A big congratulations to Lucy Hogg who is the winner of July's Impellus Google review draw
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