We have trained individuals and teams from more than 8,000 organisations. See more of our clients.

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Connie Rega

Customer Experience Manager

Connie started her current role as Customer Experience Manager with Impellus in November 2021. Prior to this, Connie headed up our Customer Relations department as a Customer Relationship Coordinator from January 2021.

As a Customer Experience Manager, Connie leads a busy and diverse team, overseeing our Customer Relations department, and Technical Delivery team.  With a passion for providing first-class client experience, Connie ensures that our customer journey, from a training and commercial perspective, exceeds expectations.

A testament to her enthusiasm about life-long learning and development, Connie has completed her academic studies to MSc level.  She is a qualified teacher, having worked in the public education sector, ahead of a career change in 2018. Before joining Impellus, Connie led an international relocations team, as an International Relocation Specialist for a UK based global mobility company.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

The Warwickshire Councils Consortium
Case study

The Warwickshire Councils Consortium

The Warwickshire consortium is a group of district, borough and county councils employing over 3,000 people between them

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Customer testimonial

I am taking away a lot from today's session. David had a great way of making you think about things in a different light.

L.J , Better Recruitment Services

I learnt lots of new tricks from the course.

Thanks for a great programme; it was pacey, useful and interesting.

Faye Campbell , Sheffield Futures

The structure of the course was really good and the trainers knowledge was excellent. I enjoyed the day doing different workbook activities - particularly learning about my thinking style and how important it is to not only consider the styles of other colleagues but to also practice them all myself.

E.C , Interpet

The online training platform is great, being able to go into breakout rooms and chat with others. All the content of both days has been useful and enjoyable

T.L , Metro Mechanical Services

The course was very interactive, which keeps you engaged and helps you to make the most of the things taught, rather than just passively absorbing them. David Ross was very friendly and knowledgeable.

P.L , Kilianjaro Live

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

How to Become a Project Manager

How to Become a Project Manager

The world of project management is exciting, fascinating and can be highly rewarding. If you’re looking to become a Project Manager but you don’t know where to start, the good news is that ...

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