A familiar scenario that we frequently come across is when someone who is brilliant at their job is promoted into a management position. But being good at your job is very different from being a ...Read more
David has extensive experience in sales, hospitality, customer service and entertainment. Having held senior management positions in various large hospitality organisations he has led teams and been responsible for creating, setting, and delivering on sales strategies. His skill set includes account management, business development and solution selling.
As well as having a strong background in hospitality sales David received the best possible customer service and presenting training when working for Disney Cruise Line and brings this experience to his courses.
He also spent two years teaching English in Italy where, on behalf of the local Town Hall, he wrote and delivered a “Tourism English Course” for local business owners.
David is a passionate trainer whose key areas of knowledge are leadership, management, communication, sales and presenting.
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Virgin Atlantic is one of the UK’s largest and best-known long haul airlines and one of the largest businesses within the Virgin group. Nearly all of the company’s 7,500 staff are based at Head Office in Crawley and at the two main London airports; Heathrow and Gatwick.Continue reading
Great to see a basis in research/theory, and then a very clear way of applying that to everyday work situations. The mix of presentation, interaction, small groups, and individual tasks was helpful to process information in different ways.
This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.
Lots of activities to help to understand each part of the course and to keep you involved.
The activities is what I enjoyed the most.
It brought to my attention the areas on which I need to focus on with the customer, I liked they way it opened my eyes to this.
Attracting top talent post-pandemic often requires a promise of at least some homeworking to be on offer – and ...Read more
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