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David James

Leadership, Management and Commercial Skills Trainer

David has extensive experience in sales, hospitality, customer service and entertainment. Having held senior management positions in various large hospitality organisations he has led teams and been responsible for creating, setting, and delivering on sales strategies. His skill set includes account management, business development and solution selling.

As well as having a strong background in hospitality sales David received the best possible customer service and presenting training when working for Disney Cruise Line and brings this experience to his courses.

He also spent two years teaching English in Italy where, on behalf of the local Town Hall, he wrote and delivered a “Tourism English Course” for local business owners.

David is a passionate trainer whose key areas of knowledge are leadership, management, communication, sales and presenting.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

The Warwickshire Councils Consortium
Case study

The Warwickshire Councils Consortium

The Warwickshire consortium is a group of district, borough and county councils employing over 3,000 people between them

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Customer testimonial

Claire: I have enjoyed getting a deeper understanding of how a clear structure and vision from the leaders of a company has such importance on the day-to-day function of a business and how this can be integrated clearly.

Jamie: Great way to focus the mind on the bigger picture away from the day-to-day distractions you get in the office. Also good opportunity to speak to other professionals in other industries and to share experiences.

Claire Pascoe and Jamie Eccles , Bisca

David James was great, the pace of the training and the activities planned worked very well and there was a direct link to how to use everything in practice in our own environment. I was engaged and interested during the whole day. Excellent work

M.N , Wren Laboratories Ltd t/as Optibac

The whole structure and presentation was excellent. It gave me a lot think about with the role I am currently in and things I can implement for future.

K.H , Proactis Ltd

Really enjoyed actively learning alongside likeminded people, working in similar roles and being able to put what you learn into practice straight away!

Daisy Campbell , NDL Software Ltd

David James is a great and engaging presenter and course leader. The content is a good mix of theory and practical, group and breakout sessions.

L.S , Publitek Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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