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David James

Leadership, Management and Commercial Skills Trainer

David has extensive experience in sales, hospitality, customer service and entertainment. Having held senior management positions in various large hospitality organisations he has led teams and been responsible for creating, setting, and delivering on sales strategies. His skill set includes account management, business development and solution selling.

As well as having a strong background in hospitality sales David received the best possible customer service and presenting training when working for Disney Cruise Line and brings this experience to his courses.

He also spent two years teaching English in Italy where, on behalf of the local Town Hall, he wrote and delivered a “Tourism English Course” for local business owners.

David is a passionate trainer whose key areas of knowledge are leadership, management, communication, sales and presenting.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

Refuge
Case study

Refuge

Refuge is a national domestic violence charity employing just under 200 people in its London headquarters as well as across the UK

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Customer testimonial

Claire: I have enjoyed getting a deeper understanding of how a clear structure and vision from the leaders of a company has such importance on the day-to-day function of a business and how this can be integrated clearly.

Jamie: Great way to focus the mind on the bigger picture away from the day-to-day distractions you get in the office. Also good opportunity to speak to other professionals in other industries and to share experiences.

Claire Pascoe and Jamie Eccles , Bisca

I thought the difference between collaborating with the other delegates but also the depth of knowledge illustrated by the facilitator allowed for personal development and a better understanding of the topic.

H.G , Strategy Insights International Limited

The course was well structured. The booklet meant rest for the eyes from the screen for a short time. It was interactive and enjoyable. I learnt a lot.

R.W , Cumfybus Ltd

What a great initiate to get some kudos from the courses I have just completed and now received my certificate of learning – which I am proudly displaying on my desk. The courses were very interactive and informative, with some really interesting and useful content that I can now use to improve my business management skills.

Our company will reap some rewards from the investment that they have made in offering this course to us senior managers. The tutors are also a credit to the business and make the subjects stimulating and easily put into context in our own businesses for those who attended the course. Well done for providing 1st class courses and especially online which is not so easy.

Christine Pattison , CIMPA PLM Services

I really enjoyed the challenge of putting myself in another's shoes and contemplating situations in which I could use the skills of each course. It was also fascinating to hear the different views and opinions of others on the courses, and the expertise of each of the instructors. Thank you very much Impellus!

Paige Lambie , Kilimanjaro Live

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Impellus Google review winner July 2022Announcements

Impellus Google review winner July 2022

A big congratulations to Lucy Hogg who is the winner of July's Impellus Google review draw

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