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Denise Thorp

Customer Relationship Coordinator

Denise joined Impellus in January 2022 as a Customer Relationship Coordinator. Denise has a passion for providing excellent customer service, which she has developed throughout her career, supporting clients across a variety of industries including the retail and the education sectors.

Denise is motivated by empowering others to reach their goals. She is practical in her approach to customer relations and looks for ways to proactively anticipate our learners’ needs and questions.

Some highlights of her role are speaking with clients to understand their development needs, and supporting our trainers with ‘course welcomes’ to ensure that our delegates have all that they need for their course. Also integral to the role, Denise enjoys explaining how the Impellus Business Centre can support our clients to get the most out of their training.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

CP Foods
Case study

CP Foods

CP Foods is an international farming, food production and global distributor and retailer of food products

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Customer testimonial

I found David Ross's ability to convey and communicate his experience and the course content to be excellent. He was engaging, approachable, and facilitated an open forum and learning experience.

M.S , HR Dept Ltd

I'm very happy to complete my Impellus level 3 open management course, I enjoyed all of the 5 days learning and interacting with all the other attendees.

Leon Jones , Cambridge Fire Research Ltd

I loved the interactive aspect of this course - from the workbook to the breakout rooms during the day. It was easily personalised & could be moulded to fit your particular business. Meaning that everybody involved will benefit & learn something from today's course.

A.C , Aria Networks Ltd

Learning valuable tips from the trainers, but also from other attendees with experiences they have encountered.

Kimberley Fudge , Ouch Training Team

The whole experience, booking, looking at handouts, meeting the other delegates and the content was all delivered in a fun & educational manner. Well Done David Ross!

T.S , 2 Circles Communication

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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