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Donna Irwin

Administration Team Manager

Donna joined the company in December 2019 after a number of years building her experience in customer service and administrative roles in both the travel and automotive industries.

With a keen eye for detail and a commitment to ensuring that all our courses run as smoothly as possible, she enjoys working behind the scenes managing all elements of our course and office administration.

From the initial online course set-up through to the provision of learning materials for our delegates, Donna takes great pride in making sure that everyone has access to everything they need – at the right time.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

NGK Spark Plugs (UK) Ltd
Case study

NGK Spark Plugs (UK) Ltd

The NGK Spark Plug Company is one of the leading manufacturers of automotive components in the world.

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Customer testimonial

Alison was so great at keeping us interested and using relatable examples really helped enhance the learning and understanding of the content.

There was just the right amount of break-out areas and general breaks to keep the day flowing and not be stagnant.

A.H , Zeus Capital

This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.

J.R , Professional Paper Supplies Ltd

I found David Ross's ability to convey and communicate his experience and the course content to be excellent. He was engaging, approachable, and facilitated an open forum and learning experience.

M.S , HR Dept Ltd

I'm very happy to complete my Impellus level 3 open management course, I enjoyed all of the 5 days learning and interacting with all the other attendees.

Leon Jones , Cambridge Fire Research Ltd

I thoroughly enjoyed the four courses with Impellus.

I found doing the ‘Process, questions, objections and value’ course first really beneficial as it set a good foundation to build on. It’s a great course for looking at your job role and what you, as an individual, add to your organisation. It could be used as a motivational tool for anyone feeling a little discouraged.

Effective Communication is a great skills course for any level of staff. It has a good enough mix of exercises and theories to keep you interested and even the most experienced in the group agreed they had learned something.

Ann Fletcher , Building Engineering Services Association

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Impellus Google review winner July 2022Announcements

Impellus Google review winner July 2022

A big congratulations to Lucy Hogg who is the winner of July's Impellus Google review draw

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