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Donna Irwin

Administration Team Manager

Donna joined the company in December 2019 after a number of years building her experience in customer service and administrative roles in both the travel and automotive industries.

With a keen eye for detail and a commitment to ensuring that all our courses run as smoothly as possible, she enjoys working behind the scenes managing all elements of our course and office administration.

From the initial online course set-up through to the provision of learning materials for our delegates, Donna takes great pride in making sure that everyone has access to everything they need – at the right time.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 8,000 businesses, public-sector organisations and non-profits. See some of them.

Viewpoint Construction Software
Case study

Viewpoint Construction Software

Viewpoint Construction Software is a provider of innovative construction-specific software solutions.

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Customer testimonial

There was a good flow to the day and David (Ross) was good at encouraging conversations, which is difficult in an online environment. I found the leadership style questionnaire useful - it confirmed my thinking on where I need to focus my efforts and gave me a framework to do that.

L.P , IEMA

The trainer was really engaging and warm. Brilliant teacher!
The content was great and really helpful. Wish I'd done it years ago!
The mixture of listening and discussing was just right.

H.E , Open Doors

I learnt so much from the day courses I attended with Impellus. My favourite aspects of attending were:

- Meeting nice, engaging groups of people from all walks of life.

- Learning in a dynamic way and hearing multiple perspectives of the same situation.

- Listening to other people’s work related experiences and seeing how important good communication is for achieving both individual and group success.

Oliver McCullough , Forte School of Music

I’ve thoroughly enjoyed completing the courses with Impellus – learning from David Ross was a pleasure as well as meeting likeminded people from various businesses. Over the 3 courses, I have gained a perspective on myself as a leader, the leadership and departments within the business – how we can work better as a team, highlight our strengths, be more efficient and productive and take the business to the next level.

Sarah Campbell , MB Technology

The day was well structured and enjoyable. The course was paced well and did not feel rushed, or tiresome. I valued the breakout rooms as it gave an opportunity to share and discuss ideas.

R.K , Carers Trust Heart of England

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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