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Donna Irwin

Business Support Manager

Donna joined the company in December 2019 after a number of years building her experience in customer service and administrative roles in both the travel and automotive industries.

With a keen eye for detail and a commitment to ensuring that all our courses run as smoothly as possible, she enjoys working behind the scenes managing all elements of our course and office administration.

From the initial online course set-up through to the provision of learning materials for our delegates, Donna takes great pride in making sure that everyone has access to everything they need – at the right time.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.

LUC
Case study

LUC

LUC (Land Use Consultants) is a specialist environmental, planning, design and management consultancy. The company employs around 120 skilled professionals.

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Customer testimonial

Learning valuable tips from the trainers, but also from other attendees with experiences they have encountered.

Kimberley Fudge , Ouch Training Team

The course was well structured. The booklet meant rest for the eyes from the screen for a short time. It was interactive and enjoyable. I learnt a lot.

R.W , Cumfybus Ltd

I am taking away a lot from today's session. David had a great way of making you think about things in a different light.

L.J , Better Recruitment Services

Alison was a great trainer and engaged really well with all the delegates. I found the breakout sessions in the groups useful as although we worked in different industries the discussions were universal to all.

A.W , Glenham Property Management Ltd

The structure of the day was very useful as it allows me to plan my day with work accordingly. The information and work provided was useful and gave me many thoughts on how I could apply things to my own situations.

B.A , Tecforce Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Eight reasons why new managers have a tough time – and how to cope

Eight reasons why new managers have a tough time – and how to cope

A familiar scenario that we frequently come across is when someone who is brilliant at their job is promoted into a management position. But being good at your job is very different from being a ...

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Home and away? five top tips for managing employees in a work-at-home culture

Home and away? five top tips for managing employees in a work-at-home culture

Attracting top talent post-pandemic often requires a promise of at least some homeworking to be on offer – and ...

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