As the UK’s largest independent training provider accredited by the ILM, we are determined to maintain the highest quality of training and support for our ILM Award candidates.Read more
Nicole joined Impellus in September 2022 as an Account Manager.
After a couple of years working as a personal assistant travelling between the UK and Germany, Nicole returned to her real passion for customer service and joined our Customer Relations team in September 2022. She has extensive experience in managing accounts predominantly in the international business environment both working in large multinational companies but also smaller businesses where her role also involved business development and sales. Her clients were based in the UK but mainly in Europe and, being multilingual, it gave her the chance of using her language skills and enjoy the international flair.
She aims to provide an excellent customer experience and solve any issue to both the company’s and the client’s satisfaction as she believes a client will always turn to you first when the experience was positive and rewarding.
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
“It can sometimes be difficult to motivate your team as they return to work after the Christmas break,” ...Read more
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