Nicole joined Impellus in September 2022 as an Account Manager.
After a couple of years working as a personal assistant travelling between the UK and Germany, Nicole returned to her real passion for customer service and joined our Customer Relations team in September 2022. She has extensive experience in managing accounts predominantly in the international business environment both working in large multinational companies but also smaller businesses where her role also involved business development and sales. Her clients were based in the UK but mainly in Europe and, being multilingual, it gave her the chance of using her language skills and enjoy the international flair.
She aims to provide an excellent customer experience and solve any issue to both the company’s and the client’s satisfaction as she believes a client will always turn to you first when the experience was positive and rewarding.
ILM approved training in management and commercial skills
ILM-Approved Management Programme
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Clients
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
Virgin Atlantic
Virgin Atlantic is one of the UK’s largest and best-known long haul airlines and one of the largest businesses within the Virgin group. Nearly all of the company’s 7,500 staff are based at Head Office in Crawley and at the two main London airports; Heathrow and Gatwick.
Continue readingCustomer testimonial
The course was enjoyable and interactive, the trainer did well to encourage interactions between/with the participants as well as with the course material.
Alison was very knowledgeable and engaging. I liked the analysis of our own leadership style and thinking about how to improve our effectiveness score.
I learnt lots of new tricks from the course.
Thanks for a great programme; it was pacey, useful and interesting.
I absolutely loved each of the three courses I attended for my Level 5 in Leadership and Management. With it being online I wondered if the courses would meet my expectations but they actually surpassed my expectations. Every course was engaging, well thought out and packed with useful knowledge that I have already taken back to my company to implement.
David James is a great and engaging presenter and course leader. The content is a good mix of theory and practical, group and breakout sessions.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
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