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Sian Milne

Head of Operations

Siân has been with Impellus since October 2020 and has undertaken several different roles within her time in the organisation. Initially hired as a Learning and Development Professional, Siân was responsible for providing coaching and support to our ILM learners as well as creating online resources such as our Myers Briggs Individual Assessment programme.

Since that time, Siân has moved into several different management and leadership roles. In December 2022, she stepped into a newly created role as Head of Operations. This role is critically important to Impellus as we continue to grow. Sian is responsible for organisational design and efficiency, ensuring that the company can run, operate and deliver on all of its promises and commitments. She has ultimate responsibility for all areas of HR, Organisational Design and SHEQ. She is also responsible for providing leadership, and strategic direction, to the Training, Assessment and Administration functions, ensuring that the managers for those functions have the resources they need to deliver on organisational strategy.

Siân’s background before joining Impellus was in both HR and Operational roles, holding several leadership positions within a global pharmaceutical company as well as running her own consultancy business. She is a qualified coach with the NeuroLeadership group and an MBTI & Firo practitioner.

She is deeply passionate about helping others to succeed and is motivated by supporting others to bring the best of themselves to the work which they do.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.

The Property Centre
Case study

The Property Centre

Impellus training ensures this outstandingly successful estate agency chain remains agile, prepared for growth and a great place to build a career

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Customer testimonial

Learning valuable tips from the trainers, but also from other attendees with experiences they have encountered.

Kimberley Fudge , Ouch Training Team

The course was enjoyable and interactive, the trainer did well to encourage interactions between/with the participants as well as with the course material.

J.D , SRK Consulting (UK) Ltd

This course has has given me serious insight into how I do actually communicate with my direct reports. Trying to think like them and actually getting to know them may be the way forward into breaking down barriers.

J.R , Professional Paper Supplies Ltd

Trainers were very knowledgeable and facilitated the courses in a fun and enjoyable way.

Following the courses, the team got together, competed presentations showing what we learnt, how this will effect our roles moving forward and also how this effects the long term plans of the business. We also discussed our own communication styles and how we could better improve the communication as a team and across the business.

The Management Team , System Six Kitchens

I really enjoyed learning about the 'Grow method' and found the course materials to be really helpful. Also, the tutors were very friendly.

Rebecca Phillips , Beaucare Medical Ltd

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

Eight reasons why new managers have a tough time – and how to cope

Eight reasons why new managers have a tough time – and how to cope

A familiar scenario that we frequently come across is when someone who is brilliant at their job is promoted into a management position. But being good at your job is very different from being a ...

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Home and away? five top tips for managing employees in a work-at-home culture

Home and away? five top tips for managing employees in a work-at-home culture

Attracting top talent post-pandemic often requires a promise of at least some homeworking to be on offer – and ...

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