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Yasmin James

Senior Administrator

Yasmin joined Impellus in July 2021 as an administrative assistant. She deals with a range of day-to-day administration duties including distribution of course materials and certificates, making course bookings and general office administration. She works closely with our Trainers and our Customer Relations team to ensure the smooth running of all Impellus courses.

Previously, Yasmin worked in the private healthcare sector, delivering administrative support and assistance to all patients ensuring a smooth and comfortable patient journey from beginning to end. Her previous experience allowed for an easy and efficient transition into the Impellus team.

Yasmin believes that organisation is key and is at her happiest when the end-to-end process runs correctly and efficiently without interruption or delay.

What we do

Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.

We’re chosen repeatedly by many of the UK’s leading employers.

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Our Clients

We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.

British Safety Council
Case study

British Safety Council

Impellus training met the high standards demanded by this non-profit organisation, successfully upskilling its managers and making a substantial difference to the performance of its sales team.

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Customer testimonial

I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.

Chris Dickinson , Whitby Seafoods Limited

I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.

Lauren McDowell , Wasdale - A Place to Stay

The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.

Francesca Cecinati , Artesia Consulting

I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.

I.R , Daniella Draper

Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.

W.F , Tiny Rebel

Consistency and flexibility

Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.

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Contemporary expertise

Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.

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The Impellus Business Centre

The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.

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Entirely results-focused

Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.

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Thought leadership

ILM Awards: the way forward with Impellus

ILM Awards: the way forward with Impellus

As the UK’s largest independent training provider accredited by the ILM, we are determined to maintain the highest quality of training and support for our ILM Award candidates.

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New Year, no motivation? Top tips to ensure your team hit the ground running in 2024

New Year, no motivation? Top tips to ensure your team hit the ground running in 2024

“It can sometimes be difficult to motivate your team as they return to work after the Christmas break,” ...

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