The temperature in the training room – September 2017

As one of the largest UK ILM-Approved Training Centres, Impellus delivers leadership and management open courses to more than 250 delegates a month. We request feedback from each delegate on the course content and trainer’s delivery, as well as the venue, to maintain our customers’ satisfaction.

Our questionnaire also asks for the delegate’s opinion on their work situation. By analysing these forms regularly, we have insight as to how senior managers and managers are feeling across the country.

Continuing dip in Management Confidence

The key indicators from delegates attending our open courses in September are as follows:

  • Managers seeking leadership training is on the up with the number of delegates attending Impellus leadership and management open courses rising by 21% year on year
  • Organisations training new and recently appointed managers also increased slightly – with 70% of all delegates having been in their role three years or less compared with 66% in September 2016
  • There was no change in the percentage of delegates who had been in their current role for ten years or more year on year at 10% of all attendees
  • One third of all (33%) delegates felt that ‘training like this improves my performance enormously’ – which represents an uplift from 31% in September 2016.

We are continuing to see the fall in management optimism that we reported in July. The chart below shows their responses to the statement: In my opinion, things for me at work are generally better/ the same/ worse than at this time last year. Sixty-one per cent of all delegates feel that things are generally better for them than in September 2016 compared with 67% a year ago. Seven per cent feel things are worse in comparison to 6% last year.

Read July Pulse to compare the results with those of September.

The Management Confidence Indicator graph below which reflects the last 12 months shows the ratings of optimism continues to dip. The confidence of delegates on August and September courses remained in the low 60’s after the fall to 60% in July from 70% in May and June.

To see our recommendations on how to lead when management optimism drops, read our recent article published by TrainingZone.