Who is it for?
This communication skills training is for managers and team leaders at all levels who want to examine how their every action and communication (or even lack of them) can have an effect on the behaviours and beliefs of their team. It can be particularly useful for those who are dealing with difficult people or have a tendency to react negatively to certain situations.
What does it cover?
The course examines the communications cycle: how people communicate – both consciously and subconsciously – and how in turn this allows others to communicate and behave. The material allows delegates to comfortably examine communications strategies and techniques for ensuring that they generate the behaviours they want from others.
What will delegates be able to do differently?
- Improve the influence they have over others
- Use perspectives to deal with difficult people
- Confidently and empathetically deal with difficult people and situations
- Understand different communication styles and learn to adapt their own as necessary
- Reduce conflict and confrontation
- Use all forms of communication to consistently deliver their message in the right manner
- Encourage the same behaviours from their people
- Taking responsibility and implementing communication strategies over the longer term
Communication skills training overview
- Increasing acuity – our conscious awareness of how people communicate
- The communications cycle and how every action (or inaction) has a consequence
- Identifying communications barriers as well as ways to overcome them
- Understanding self-belief, confidence and the conscious and subconscious mind
- Building rapport by understanding how to adapt to different styles of people
- Highly effective questioning and listening techniques
- Transactional Analysis to reduce conflict and improve behaviours
Joining this management course
Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.
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| Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More |
There are 3 options for certification available with this course
Effective Communication Skills can be completed as a standalone course, or as part of the following awards and certificate programs.
Learn more about the Certificate of Learning and ILM Awards
Option 1
The ILM Level 3 Award in Leadership and Management
A qualification taken either alongside three one-day courses which can be chosen to suit the requirements of each individual, or more quickly through online and coached learning.Â
Option 2
The Level 3 Certificate of Learning in Leadership and Management
A formal learning programme made up of four one-day courses which you can choose and take to suit the requirements of each individual.
Option 3
The Level 3 Certificate of Learning in the Professional Sales Environment
The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.
Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.
Book multiple places across many courses
Buy multiple training days on account at discounted prices
Call us on 0800 619 1230 to find out more
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What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Clients
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Case study
Assay Office Birmingham
The Assay Office Birmingham is a world leader in the identification and hallmarking of precious metals
Continue readingCustomer testimonial
The structure was good in the way that the content is broken into small, easy to digest segments. There is enough time to think each topic through without having to jump straight into the next section. The chance to reflect on my own leadership style was eye-opening. Even though some of this should have been obvious to me, it was easier to recognise in this format.
The whole structure and presentation was excellent. It gave me a lot think about with the role I am currently in and things I can implement for future.
Alison was a great trainer and engaged really well with all the delegates. I found the breakout sessions in the groups useful as although we worked in different industries the discussions were universal to all.
The structure of the day was very useful as it allows me to plan my day with work accordingly. The information and work provided was useful and gave me many thoughts on how I could apply things to my own situations.
The range of subjects and topics covered by the Impellus courses gave me the opportunity to consider new strategies to use and develop within my management role.
Having the opportunity to discuss each topic with other individuals from a range of industries and backgrounds helped to provide further context and allowed me to consider alternative
ways to approach and deal with both people and situations.
Thank you Impellus for the  positive experience.
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Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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