Impellus sales and customer management training courses are specifically designed to deliver the skills and aptitude that provide clear improvements in your results.
Whether you’re providing core skills to an upcoming team or looking to deliver advanced skills to senior sales executives who operate at a corporate level, we can deliver.
Our sales and customer management courses are typically delivered by:
- In-house courses at your premises
- Blended online learning solutions
Call us on 0800 619 1230 to find out how we can deliver exactly the right programme and results for you.
Sales and Customer Management Training Courses and Qualifications Overview
(certain courses)
| Introductory Sales and Service Courses (one-day courses) |
Customer Service Skills Finance for non-Financial Professionals Sales for Non-Sales People |
| Professional Sales Skills Courses (one-day courses) |
Key Account Management Negotiation Skills and Techniques Presentation Skills and Techniques Process, Questions, Objections and Value Professional Prospecting Techniques The Skills of Persuasion and Influence |
| Bespoke Courses and Qualifications | Yes |
| Tailored to your situations | Yes |
| Open Courses Across the UK | Yes |
| In-House Delivery | Yes |
| Online Courses and Qualifications | Yes |
| Certificate of Learning in the Commercial Environment | Yes |
Recent Examples of Sales and Customer Service Courses Delivered and Areas Covered
Impellus delivers sales training courses across the UK.
Recent examples of work include:
- Blended training programme delivered for entire sales team – including sales managers, UK regional sales executives and sales support team for a plastics company based in Liverpool, Manchester and London
- A prospecting course for the senior sales team of an insurance company based in Birmingham and London
- Negotiation skills training for project coordinators within an environmental agency based in Edinburgh who deal with the commercial aspects with clients
- A design agency in London with mission to leverage higher value from its work and be able to demonstrate this convincingly to clients
- Sales for Non-Sales People to a team of solicitors based in Exeter, Bristol and London
- Presentation skills for the sales executives of an engineering business based in the West Midlands
- Customer service skills training for over one hundred customer-facing staff working within a family-owner butchers business operating in Kent, Sussex and South London
- Telephone sales skills training for c200 specialist personal insurance sales agents on the Hertfordshire / Essex border
ILM approved training in management and commercial skills
ILM-Approved Management Programme
Incredibly flexible ways to deliver management qualifications
Discover the Impellus Certificate of Learning
Formal, flexible learning without a qualification process
Learn about the Myers-Briggs Team Assessment
Discover and unleash the latent powers in your teams
What we do
Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
Our Customers
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Joe Horne: ILM Success Story
The demands of a fast-paced organisation and highly responsible role meant that Joe Horne was looking to develop his leadership skills in practical ways that would be of immediate benefit in the workplace. Studying for an ILM Award with Impellus ticked all the boxes.
Continue readingCustomer testimonial
I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
Consistency and flexibility
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Contemporary expertise
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Entirely results-focused
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
Thought leadership
Six reasons why delaying management training can be costly
Unfortunately, postponing or cancelling management training can have profoundly negative consequences for your organisation.
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Development offers for existing customers
Whilst December is most frequently about planning, January and February are the busiest times to begin the development ...
Read moreDon’t miss out. Receive updates on the funded courses available in your area as they become available
