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Read moreThe ability to negotiate is an essential skill for anyone who wants to consistently achieve positive outcomes with internal or external customers. This is often within a commercial business-to-business or business-to-consumer environment, but negotiation skills are also invaluable across a wide range of organisational activities including team building and human resource management.  Â
Who is this course for?Â
Professionals who want to develop and enhance their negotiation skills and anyone within an organisation who is in a position to influence a final agreement.Â
You will discover:Â
- The core aspects of negotiation.Â
- The ‘tradable’ variables and how to add value.Â
- An understanding of your parameters and how to aim for a win/win solution.Â
- Different negotiation styles and how to influence and persuade others.Â
- How to plan for negotiation outcomes and understand your BATNA.Â
What will delegates be able to do differently?
- Plan for negotiation situations.
- Steer negotiation conversations with a more considered approach.
- Consider perceived value to ensure win-win rather than cut costs and profit.
- Recognise the most effective techniques to build rapport with individuals.
- Be more persuasive and influential.
- Identify and choose different negotiation styles to adapt to the situation.
- Deal with pressure and handle conflict.
- Gain agreement and buy-in.
Download the full course schedule here.
Joining this management course
Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.
Book Now| Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More | |
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| Course | Location | Venue | Date | Availability | On Tour | Trainer | Price | No. Days | Level | Booking Options | More |
There is one option for certification available with this course
Negotiation Skills and Techniques can be completed as a standalone course, or as part of the following awards and certificate programs.
Learn more about the Certificate of Learning and ILM Awards
Option 1
The Level 3 Certificate of Learning in the Professional Sales Environment
The Certificate of Learning is made up of four modules – all of which are lively, challenging one-day courses with limited numbers of delegates.
Process, Questions, Objections and Value is the core module with all delegates being able to choose the optional courses that give them the best returns in their roles.
Book multiple places across many courses
Buy multiple training days on account at discounted prices
Call us on 0800 619 1230 to find out more
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Consilient Health
The development of crucial management skills is a priority for Consilient Health and working with Impellus ensures that its managers are trained to consistent standards across the company …
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I was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
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Ten minutes with… Austin Wedge
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