The ability to negotiate is an essential skill for anyone who wants to consistently achieve positive outcomes with internal or external customers. This is often within a commercial business-to-business or business-to-consumer environment, but negotiation skills are also invaluable across a wide range of organisational activities including team building and human resource management.   

Who is this course for? 

Professionals who want to develop and enhance their negotiation skills and anyone within an organisation who is in a position to influence a final agreement. 

You will discover: 

  • The core aspects of negotiation. 
  • The ‘tradable’ variables and how to add value. 
  • An understanding of your parameters and how to aim for a win/win solution. 
  • Different negotiation styles and how to influence and persuade others. 
  • How to plan for negotiation outcomes and understand your BATNA. 

What will delegates be able to do differently?

  • Plan for negotiation situations.
  • Steer negotiation conversations with a more considered approach.
  • Consider perceived value to ensure win-win rather than cut costs and profit.
  • Recognise the most effective techniques to build rapport with individuals.
  • Be more persuasive and influential.
  • Identify and choose different negotiation styles to adapt to the situation.
  • Deal with pressure and handle conflict.
  • Gain agreement and buy-in.

Download the full course schedule here.

Joining this management course

Joining this course is easy: just call us on 0800 619 1230 now or complete the form above.

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