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Joe is a mental health nurse who provides clinical safety oversight for Health Call, an NHS-owned company. Health Call designs and implements digital solutions to help the health and care sector reduce operational delivery costs while improving patient experience and outcomes.
Joe’s role includes analysing digital products and writing risk assessments to ensure potential harm to patients is kept as low as reasonably possible. He has just completed an ILM Level 3 Award with Impellus.
“I have many years of academic study behind me but now that I work in a fast-paced organisation with complex objectives I needed to understand practical methods of applying good leadership to get the best from myself and others.”
Which aspect of your ILM studies did you find most challenging?
“I found carving out the time to focus on the essays a challenge and also making the answers relevant to my own experiences rather than just recounting the theories of others.”
And which most useful?
“I found the reflective nature of the coursework most useful as it made me think about how I behave and communicate in a work setting. I thought about myself from another’s viewpoint and realised I may need to be more flexible in my approach depending on the audience.”
“The team put a lot of time and thought into providing initial feedback on my coursework before I submitted it. They made me work for my pass and were very responsive and pleasant to communicate with. I would recommend Impellus as it is a professional organisation with skilled team members. The workshop facilitators kept good energy and momentum throughout the virtual training, materials were well put together and my experience has been positive throughout.”
“I am more reflective, flexible in how I communicate and confident in my approach to interacting with other members of the team.”
Incredibly flexible ways to deliver management qualifications
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Everything we do is about encouraging managers, leaders and key team members to consider the power and agency they have to deliver at the highest level.
We’re chosen repeatedly by many of the UK’s leading employers.
We’ve delivered results for over 9,000 businesses, public-sector organisations and non-profits. See some of them.
Impellus training met the high standards demanded by this non-profit organisation, successfully upskilling its managers and making a substantial difference to the performance of its sales team.
Continue readingI was slightly skeptical about the online learning side of things, but it worked well, especially with the breakout rooms. Having a wide range of different courses to suit individual needs is also a great idea.
I found the Effective Communication Skills course helpful, it opened my eyes to how even body language can be a form of communication that may come across as negative. It has shown me I need to be more aware of how I come across to others when communicating with them.
The courses that led to my Certificate of Learning have incredibly improved my awareness when I communicate with colleagues. I am now in control of what I want to deliver, and I have the tools to do it effectively.
I found the course extremely useful and loved the psychology behind the different types of communication. I have been able to take this information back to my workplace and use the techniques to improve communication between myself and my team.
Mel really helped provide insight and offered points of difference that can help me in a professional setting. I enjoyed learning more about the ways body language and tone can have an impact. The eye accessing cues were also really interesting.
Deliver the same levels of learning in the ways that works best for each individual in your team. Whatever their circumstances.
Our experienced trainers and assessors stay at the forefront by continuously training and being assessed themselves.
The Impellus Business Centre provides online access to your organisation’s account and learning records. Free for all clients.
Every course, every qualification, every time we help or advise we’re focused on delivering real and measurable workplace results.
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